Frequently Asked Questions
Answers to the questions we hear most often about accessing and using the 1CFT trading platform platform. If you don't find what you're looking for, our contact page can point you in the right direction.
What is 1CFT trading platform?
1CFT trading platform is a data infrastructure platform designed to help teams organize, access, and act on operational information through a single, secure interface. Our focus is on providing a reliable technical foundation rather than a one-size-fits-all product.
Who is 1CFT trading platform built for?
1CFT trading platform is intended for organizations that need structured, dependable access to their data without maintaining bespoke infrastructure in-house. It is best suited to teams with defined workflows who value consistency over rapid experimentation.
How do I get started?
You can request access through the "Access Terminal" link in the navigation or by reaching out via our contact page. After an initial review, our team will follow up with the next steps for onboarding.
Is there a free trial available?
Trial availability depends on your intended use case and account type. Please get in touch through the contact page so we can discuss what makes sense for your situation.
Where is 1CFT trading platform based?
1CFT trading platform operates out of Dortmund, Germany, and our infrastructure is designed in line with that regulatory environment. Address details are listed in the footer of this site.
How is my data handled?
Data handling practices are outlined in our Privacy Policy, which describes what information is collected and how it is used. We recommend reviewing that page for full details before submitting any information.
What security measures are in place?
We apply standard technical and organizational safeguards appropriate to the type of data we process. Specific configurations may vary by account and are discussed individually during onboarding.
Can I integrate 1CFT trading platform with existing systems?
Integration options depend on the systems involved and the scope of your account. Our team can review compatibility on a case-by-case basis once we understand your current setup.
What does the onboarding process look like?
Onboarding typically begins with an initial request, followed by a short review period, and then setup guidance tailored to your use case. Timelines vary depending on requirements.
How can I contact support?
You can reach our team through the contact page, where you'll find the appropriate channels for general inquiries and support requests.
Do you offer documentation or guides?
Additional resources are made available progressively as accounts are onboarded. If you need specific documentation, please raise this through the contact page and our team will assist.
How do I cancel or close my account?
Account closure requests should be submitted through the contact page. Our team will confirm the process and any relevant details specific to your account type.